Rockweiler Appliance & TV's service fees are based on an industry standard retail pricing system. This system allows fair pricing to you, the customer, regardless of the speed of the technician. This creates an incentive for the service technician to make a good diagnosis of the problem. Initially, a diagnostic fee is assessed based on your location. This fee includes travel to the product to be serviced and the time needed to determine the necessary repair. The service technician or office staff will then supply you with a quote for repairs. You have the option to decline the repair and pay only the diagnostic fee, or choose the repair quoted. If, for some reason, the technician finds additional problems, a new quote will be provided. If the revised quote for repair isn’t accepted, the option to pay only the diagnostic fee remains.